1. Introduction

At Aksharshilpns Academy, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, purchase our calligraphy courses, or interact with our digital services. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide better services to our users. The types of personal information we collect include:

• Personal Identity Information: Name, email address, phone number, and billing address provided during account registration or checkout.
• Payment Information: We do NOT store your credit/debit card numbers or UPI PINs. All payment transactions are securely processed via encrypted third-party payment gateways.
• Usage Data: Information about how you use our website, including your IP address, browser type, device information, and pages visited.

3. How We Use Your Information

The information we collect is strictly used for the following business purposes:

• To process your transactions and deliver the purchased digital courses instantly.
• To send administrative information, such as order confirmations, invoices, and course updates.
• To provide customer support and respond to your inquiries.
• To improve our website's user experience, functionality, and security.
• To comply with legal obligations and prevent fraudulent transactions.

4. Secure Payment Processing

Your payment security is our highest priority. We partner with industry-leading, PCI-DSS compliant payment gateways to process your transactions. When you make a purchase, your sensitive payment details are transmitted directly to the payment gateway via secure, encrypted connections (SSL/TLS). Aksharshilpns Academy never captures or stores your complete payment credentials on our servers.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

• Secure payment processors (to facilitate your course purchase).
• Email service providers (to send you course access links and updates).
• Cloud hosting providers (to securely store course data and user accounts).

These third parties are strictly bound by confidentiality agreements and are permitted to use your data only to provide the specific services we have requested.

6. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you interact with our website. You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly without them.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Data Rights

You have the right to access, update, or delete the personal information we hold about you. If you wish to exercise any of these rights or if you want to delete your Aksharshilpns Academy account, please contact us at the email address provided below. We will process your request in accordance with applicable data protection laws.